Personalized Customer Service

April 25, 2016

We’ve been in this business a long time and just when we think we’ve seen it all, we see something new that we have never viewed before. In spite of the fact that all the jobs have similarities to one another they are still different because company logos are like snowflakes where there or no two flakes that are quite the same. They are all unique in their own individual way. They often come with their own particular challenges and circumstances that can range from requiring an extra ordinary quick turnaround are a very limited budget.

We don’t have a cookie-cutter approach to submitting a quote because everything that we do is custom. A lot of St. Louis T-shirt printing companies have gone the route of an automated bid request tool. This takes away the personal touch and eliminates the human element out of the equation. We entertained the thought of going that direction a while back, but decided that it was a bad idea. We also entertained the thought of getting rid of our voice mail because we did not like the fact that one of our sales representatives could not personally answer the telephone when you would try to call. We could totally get rid of it because there is always the chance that we could be speaking to another potential customer. But if that did happen, we were always faithful to return your call in a timely manner. Unlike the majority of St. Louis screen printing companies we want to talk to you. We believe that shooting e-mails back and forth definitely have their place as they can be very helpful when used as a reference to what had been previously discussed or agreed-upon. However, there is no substitute for clear and concise communication. The more you convey to us regarding any challenges, as well as details that the job may involve, the better off everyone involved is going to be when it comes to working out a scenario where you are going to be as happy using us as we are providing our service for you.

We are a St. Louis digital T-shirt printing company that specializes in custom screen printing as well as embroidery. We have been doing this for a long time and we are quite confident that there’s nothing you’re going to be able to say to us that we haven’t heard before. Years of experience has thrown us a lot of curve balls over time and because of this we have developed the right strategies and techniques to help offset any limitations and challenges that you might be facing on your upcoming embroidery job. We are not in it for the one time customer as it is our goal to do business over and over again for years to come. We want to work it out where you are going to be equally comfortable acquiring all of your wearable apparel from us just like we are thrilled to make it for you. Then we hope you go out and tell all your friends where it came from.